Privacy Policy

1.  Information We Collect

 

We collect information in two ways:

 

Information You Provide Directly

When you submit a consultation request through our website, we collect:

• Your name and contact information (email address and phone number)

• Your zip code or general location

• Student name and age (if different from the person submitting the form)

• Student experience level and whether a piano or keyboard is available at home

• Preferred lesson days and times

• How you heard about Piano Lessons by Caitlin

• Any additional notes you choose to share in the open text field

 

Information Collected Automatically

When you visit mscaitlinpiano.com, standard website analytics data may be collected automatically by our platform provider, Wix. This may include general information such as pages visited, browser type, and approximate geographic region. This data is aggregated and does not identify you personally.

 

Member Account Information

Enrolled students and families who access the member portal on our site may have account information stored through Wix, including email address, subscription plan details, home address, and billing and payment history. This information is managed and secured through Wix's platform.

 

2.  How We Use Your Information

 

We use the information we collect for the following purposes:

• To respond to consultation requests and schedule introductory meetings

• To prepare for and conduct in-home piano lessons

• To manage student enrollment, lesson scheduling, and billing

• To communicate with students and families regarding lessons, policies, and updates

• To maintain accurate records for enrolled students

• To improve the content and usability of our website

 

We do not use your information for advertising, marketing to third parties, or any purpose unrelated to providing piano instruction services.

 

3.  How We Share Your Information

 

We do not sell, rent, or trade your personal information to any third party. We may share limited information only in the following circumstances:

 

• Wix (wix.com) — our website platform provider, which hosts our site, processes member account data, and manages subscription billing. Wix's own privacy policy governs how they handle data on their platform.

• Google Workspace — used for email communication and for sending and receiving enrollment agreements via electronic signature. Google's privacy policy governs how they handle data processed through their services.

• Legal requirements — if required by law, court order, or other legal process, we may disclose information as necessary.

 

No other third parties have access to your personal information.

 

4.  Data Retention

 

We retain personal information for as long as necessary to provide our services and maintain accurate business records. Consultation inquiry information that does not result in enrollment may be retained for a reasonable period and then deleted. Enrolled student records are retained for the duration of enrollment and for a reasonable period thereafter for administrative and tax purposes.

You may request deletion of your information at any time by contacting us at the address below.

 

5.  Cookies and Website Tracking

 

Our website is built on the Wix platform, which may use cookies and similar technologies to support basic site functionality and collect standard analytics data. Cookies are small text files stored on your device that help websites function and gather usage information.

We do not use cookies for advertising purposes or to track visitors across other websites. If you prefer not to accept cookies, you may adjust your browser settings accordingly. Please note that disabling cookies may affect the functionality of certain features on our site, including the member login portal.

 

6.  Security

 

We take reasonable steps to protect the personal information we collect from unauthorized access, use, or disclosure. Our website is hosted on Wix's secure platform, and member account and billing information is managed through Wix's encrypted systems.

However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

 

7.  Children's Privacy

 

Piano Lessons by Caitlin provides instruction to students of all ages, including children. When a parent or guardian submits a consultation request on behalf of a minor, we collect only the information necessary to provide our services. We do not knowingly collect personal information directly from children under the age of 13 without verifiable parental consent.

Parents and guardians may contact us at any time to review, update, or request deletion of information submitted on behalf of their child.

 

8.  Your Rights and Choices

 

You have the right to:

• Request access to the personal information we hold about you

• Request correction of any inaccurate information

• Request deletion of your personal information, subject to any legal retention requirements

• Opt out of any future communications from us

 

To exercise any of these rights, please contact us using the information provided in Section 10 below. We will respond to all reasonable requests within a reasonable timeframe.

 

9.  Changes to This Policy

 

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. When we make changes, we will update the effective date at the top of this page. We encourage you to review this policy periodically.

Your continued use of our website following any changes constitutes your acceptance of the updated policy.

 

10.  Contact Us

​

If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal information, please contact us: